In this first section, I begin exploring behaviour by focusing on the views lawyers expressed in the formal interviews: their claims about behaviour and how they described their interactions with clients.

Lawyers suggested that contact and access arrangements were respectful of clients and their needs and thus augured a healthy lawyer-client relationship. Lawyers took pride in their claims to treat clients well.

To give voice to these lawyers, this section abstains from detailed analysis. Rather, representative excerpts have been chosen to provide a flavour of the interviews, organised along the following lines:

1. Consistency and Time - lawyers identified these as the most important qualities of representation.

2. External Pressures - the difficult conditions lawyers saw themselves operating within.

3. Resistance - the manner in which lawyers dealt with these pressures, for their clients.