External Client Satisfaction

Ensuring the legal department's optimal performance for its internal clients is not the only undertaking. Legal in Capgemini is also concerned with external client satisfaction, and part of the department's objectives is to maintain collaborative relations with external clients and accelerating contract closure, critical in contract negotiations.

For new offerings and business models, such as cloud computing contracts, several business stakeholders have acknowledged that internal lawyers may help enhance external clients' understanding of the offering and clarify certain concerns. Legal is valued in the pre-sales phase as part of the expert team facing the client, and it must be involved at an early stage in order to craft the most appropriate contractual set-up.

Part of the post-signature contract management initiative also stems from the desire to manage external clients' expectations, by ensuring that contracts are delivered in conformity with the agreements signed and in close collaboration with the client.

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